Frequently Asked Questions
Everything you need to know about shopping with Shannon Passero.
What is the shipping policy for online orders?
We offer standard and expedited shipping across North America. Orders are typically processed within 1-2 business days, and tracking information is sent via email once your package departs our Thorold boutique.
How do I process a return or exchange?
If you are not completely satisfied with your purchase, you can return unworn items with original tags within 14 days of receipt for a full refund or exchange. Please note that clearance items are final sale.
Where are Shannon Passero collections manufactured?
Shannon Passero is committed to ethical commerce. Our collections are designed in Canada and produced by global partners who adhere to fair trade principles and sustainable manufacturing practices.
How do I know which size to order?
We provide a comprehensive size guide on each product page. Since our styles range from tailored to oversized, we recommend checking the specific measurements or contacting our stylists for personalized fit advice.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
Can I use an in-store gift card online?
Yes, our gift cards are universal. You can redeem gift cards purchased at our Post Office boutique location during the checkout process on our website.